GENERAL
Please read this privacy policy carefully as it describes how we collect, use, disclose, maintain and protect your personal data.
This privacy policy applies to all products, applications and services offered by DATA ART Tunisie with the exception of any product, application and service governed by separate privacy policies that do not repeat the provisions of this privacy policy. .
INFORMATION COLLECTED
Subject to applicable laws, we collect information about you or any third party whose information you provide to us.
a. Type of information (cookies, form fields, etc.)
We collect any information you provide to us when you:
- register to use our solution or service (including when requesting demos); or when you update these contact details
- complete the online contact forms (including when requesting a demo), download information or participate in any activity offered on the various spaces on our website or service
- interact with us using social media
- provide us with your contact details when you subscribe to our newsletter
- contact us offline (telephone, SMS, e-mail or mail for example).
We also collect this information when you only fill in part of the requested information and abandon the entry. We may use this data to contact you to fill in missing information and/or for marketing purposes.
b. Data retention period
We will keep your personal data for the duration of our commercial relationship and after its termination, for the period necessary for the legitimate conduct of our activities, in accordance with applicable Tunisian laws and regulations. In cases where we no longer need your personal data, we will destroy it in a secure manner (without sending you any further notice).
We keep your data for a period of 2 years when you provide us with this information without any file or request being in progress.
After these deadlines, we delete your data.
PERSONAL INFORMATION
DATA ART Tunisie
Borj Khefecha
5000 Monastir. Tunisia
Telephone: +216 26 891 422
Telephone: +216 98 321 983
Click here to contact us
DATA PROCESSING
Subject to applicable laws, we collect and process your data for the following purposes:
- manage our business relationship (by way of example, customer services and support activities);
- monitor, measure, improve and protect our content, websites, applications and services and provide you with a personalized and quality user experience; where appropriate, we will use a pseudonymised form of any information used for such purposes, and we will ensure that such information will be presented in an aggregate and will not be linked to you or any data subject;
- carry out internal checks on our websites, applications, systems and services in order to test and improve their security, delivery and performance. ;
- provide you with any information that we are required to provide to you in order to comply with our regulatory or legal obligations;
- detect, prevent, investigate or prevent criminal, illegal or prohibited activities, or protect our rights (including liaising with anti-counterfeiting agencies);
- perform joint statistical and benchmarking monitoring and analysis to prevent you or any other natural person from being identified;
- provide you with advertisements, marketing messages (e.g. pop-up windows) or targeted information that may be useful to you, based on your use of our applications and services;
- deliver content and services jointly with third parties with whom you have a separate relationship (for example, with social media providers);
To the extent permitted by applicable law, we will retain information about you after your DATA ART Tunisie account is closed. If your request to open an DATA ART Tunisie account is refused or if you decide not to follow it up, this information will be kept and used for legal, tax, regulatory, anti-fraud and legitimate conduct of our activities. for the legally permitted period.
Our websites, applications (including mobile applications) and services may contain technologies that allow us to:
- verify specific information from your device or systems necessary for your use of the websites, applications or services against our records to ensure that the websites, applications or services are used in accordance with our Terms and Conditions and our agreements with the end user and for the purpose of solving possible problems;
- obtain information about technical errors or other issues relating to our websites, applications and services;
- collect information about how you and users use the features of our websites, applications and services;
- collect statistical information relating to the operating system and the environment from which you access our applications or services.
You can manage your privacy settings in your browser or on our apps or services (if applicable).
We reserve the right to retain and record the communications we exchange, including e-mails and telephone conversations. The information that we collect can then be used for training purposes, to improve the quality of our customer service and our commercial service, to record statistics relating to the use of the websites and applications as well as to the services that you order from us or about which you request information from us and also in order to meet, in general, our legal and regulatory obligations.
Data Analysis and Benchmarking
We may use the information generated and stored when you have used our services in our legitimate business interests so that we can provide you with the best service and/or the best solutions and the best experience. These purposes can be:
- send you advertising or marketing messages (including in-product messages) or information that may be useful to you, based on your use of our services;
- carry out research and development in order to improve our services, products and applications;
- develop and provide new and existing functionality (including statistical analysis, benchmarking or forecasting services) and;
- provide you with services tailored to your geographic location (content relevant to your location, for example) for which we collect geolocation data in order to provide you with a relevant experience.
When we use your information for our legitimate business interest, we ensure that this information is treated pseudonymised and is only displayed in the aggregate and not in association with you or any other data subject.
You have the right to object to your data being processed for our legitimate interest. In such a case, you are invited to make a request to our services by e-mail at the following address: contact@dataart.tn . If you object to the processing of your data for the aforementioned purpose, this may have consequences on our ability to offer you certain services and/or solutions.
DATA TRANSFER
We may share your personal data with:
- any company that is part of the SÉTIN , Web et Solutions, DATA ART Tunisie Group for the purposes indicated in this Privacy Policy (for example: for the management of global information and the management of customer relations; for accounting and improvement of software and services; and for the purpose of providing you with information, applications, products or services that you have wished to receive);
- our service providers and agents (including their subcontractors) or third parties processing information on our behalf (Google, Pipedrive, DATA ART Tunisie, Smartfocus, etc.) so that they can assist us in providing the Applications to you, products, services and information that you wished to receive or which, from our point of view, would be likely to interest you;
- partners, including system implementers, resellers, distributors, your banking network, developers, who help us provide you with the applications, products, services and information that you have requested or who, on our part, point of view, are likely to interest you;
- third parties we have used to carry out payment transactions, such as clearing companies, clearing systems, financial institutions and recipients of transactions;
- third parties, when you have a relationship with said third party and have consented to us transmitting information (for example, social networking sites or other e-commerce providers such as marketplaces or price comparison sites);
- third parties, for marketing purposes (for example: our partners and other third parties with whom we work and whose products, from our point of view, are likely to be of interest to you in the context of the conduct of your e-project For example: payment solution providers, delivery providers, SMS providers);
- reference agencies for the prevention of fraud and counterfeiting;
- regulators, in order to meet the legal and regulatory obligations of DATA ART Tunisie ;
- law enforcement authorities, so that they can detect or prevent crimes or prosecute offenders
- any third party, in connection with existing or threatened legal proceedings, provided that we are legally entitled to do so (for example, in response to a court order);
- any third party, in order to comply with our legal and regulatory obligations, including legal or regulatory reporting and the detection or prevention of unlawful acts;
- our own statutory auditors and consultants, as well as those of the DATA ART Tunisie, in order to fulfill our audit responsibilities;
- the public bodies which the law in force requires to be informed.
DATA PROTECTION AND RETENTION
We ensure the security of your data by taking the necessary technical and structural measures to prevent their unlawful or unauthorized processing or their accidental loss, destruction and/or damage. We do our best to protect your personal data. However, we cannot guarantee the security of your data transmitted to our websites, applications or services or to other websites, applications and services through an Internet connection or any other connection. If we have given you (or if you have chosen) a password allowing you to access certain areas of our websites, applications or services, please keep it confidential; we will not share this password with anyone.
If you think your account has been hacked, contact our customer service by email or phone.
ADVERTISING (E-MAILING, SMS, ETC.)
From time to time, we may use your information to contact you to provide you with information about our applications, products and services that may be of interest to you. We may also share your information with our group companies so that they (or we) may contact you with information about their products or services which may be of interest to you. For this purpose, you may be contacted by telephone, post, SMS or e-mail. You have the right to ask us to stop contacting you for marketing purposes at any time. You can also, at any time, ask us not to share your information with the third parties mentioned in this paragraph. If you wish it,
You can also unsubscribe from any marketing campaign and/or any advertising by e-mail by clicking on the link included in the e-mails that we send to you.
Advertising on a Third-Party Platform
When you respond to communications posted on third party platforms (for example, Facebook, Google or LinkedIn) we may share your data with these third parties in order to send you targeted advertising content through the third party platform and according to your profile and your interests. Your data is used by the third-party platform provider to identify your account and display advertisements on your screen. You can control which advertisements you receive on the privacy settings of the platform of the provider in question, and you can also consult the help center of this third party to learn more.
YOUR RIGHTS OVER YOUR PERSONAL DATA
Under data protection laws, you have the following rights:
- the right to know how we use your data and the right to access your data; the right to request the modification or deletion of your data as well as to limit the processing of your data;
- the right to object to the processing of your data, for example for marketing purposes or when their use is based on our legitimate interest;
- the right to receive the data concerning you that you have provided automatically in a structured, commonly used and machine-readable format, or to have it sent directly to another company, if technically feasible (“data portability”) ;
- where you have yourself consented to the processing of your data, the right to withdraw your consent in accordance with legal or contractual limitations;
- the right to refuse any decision based on the automated processing of your personal data, in particular profiling;
- the right to lodge a complaint with the supervisory authority responsible for data protection issues (for example, Commission Nationale de L'Informatique in Tunisia).
If we hold incorrect information about you or if your contact details have changed, please let us know so that we can correct it and update our files.
If you withdraw your consent to the use of your personal data for the purposes set out in our Privacy Policy, we may therefore no longer be able to provide you with access to all or part of our websites, applications and services.
We will keep your personal data for the duration of our commercial relationship and after its termination, for the period necessary for the legitimate conduct of our activities, in accordance with applicable Tunisian laws and regulations. In cases where we no longer need your personal data, we will destroy it in a secure manner (without sending you any further notice).
In the event of a wish to withdraw your consent to the future use of your personal data, a request for rectification of the personal data concerning you, a request for the deletion of your personal data or a request for the portability of your personal data, we invite you to use the following application form:
LINKS TO OTHER WEBSITES AND SOCIAL NETWORKS
If you follow a link from our websites, applications or services to another site or service, this Privacy Policy no longer applies. We are not responsible for the personal data processing practices of third party sites or services and encourage you to read the privacy policies posted on the relevant sites or services.
Our websites, applications or services may allow you to share data with social networking sites or to use social networking sites in order to create your account or log in to your social networking accounts. These social networking sites may automatically provide us with access to certain personal data about you that is stored by these sites (for example, any content you have viewed).
You can manage your privacy settings from your own social media account(s) at any time so that you can choose what personal data you allow us to access from these third-party accounts.
MODIFICATION OF THE PRIVACY POLICY
This Privacy Policy may evolve and be subject to modifications. These changes will not affect your rights under this Privacy Policy. We will systematically update this Privacy Policy on our website. Consequently, during your visits to our website, we invite you to consult this Privacy Policy in order to keep yourself informed of the latest version in force (the mention “last update” informs you of the date of the last update). update thereof).
CONTACT
For any question relating to this privacy policy or for any request relating to your personal data, you can contact us:
– by sending an e-mail to our data protection officer at contact@dataart.tn
– or by sending us a letter to the following address: DATA ART Tunisie , for the attention of the Data Protection Officer, Borj Khefecha B6.26. Monastir 5000. Tunisia